Booking, Cancellation and Refund Policy
The website accepts enquiries only. It does not check availability, take payment, or confirm event reservations online. The business-specific booking, cancellation, and refund terms below must be completed by the owner before this page is treated as final policy.
Last updated 30 October 2026Effective date: [POLICY EFFECTIVE DATE — owner to approve]
How to request catering
Send an enquiry using the contact page and choose whether to send the prepared message through WhatsApp, or contact the business directly by phone or WhatsApp. Include the event date, location, approximate guest count, menu preferences, and service requirements when discussing the event. The website does not perform an availability check; ask the business to verify the date directly.
An enquiry or quotation request is not a confirmed booking. The approved confirmation process is: [APPROVED BOOKING CONFIRMATION PROCESS — owner to define]
Quotation and payment
The website does not display event prices, accept advance payments, or process online payments. Ask the business for an event-specific written quotation and written payment arrangements, including any advance, balance, taxes, or additional charges that apply. Do not treat a payment request or amount as agreed unless it is confirmed directly by the business.
Changes, cancellation, and rescheduling
Contact the business as soon as possible to request a change to the event date, venue, guest count, menu, or package. Changes depend on availability and must be agreed directly. The approved cancellation and rescheduling rules are: [APPROVED CANCELLATION AND RESCHEDULING TERMS — owner to define]
Refunds and caterer-initiated cancellation
The website does not define refund eligibility, deductions, processing method, or timelines. These must be agreed and provided in writing before a booking or payment. The approved refund rules are: [APPROVED REFUND ELIGIBILITY AND TIMELINE — owner to define]
If Shivam Caterers cannot provide an agreed service, contact the business to discuss the available remedy under the event's written terms and applicable law. No particular substitute, refund amount, or processing period is promised by this page.
Events outside reasonable control
The website does not define a force-majeure process. The business should set out how the parties will communicate, reschedule, or handle amounts already paid if an event is disrupted by circumstances outside reasonable control: [APPROVED PROCESS FOR EVENTS OUTSIDE REASONABLE CONTROL — owner to define]
Contact about a booking or refund
Use the contact options below to ask about a booking, cancellation, or refund.