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Terms and Conditions

These terms cover use of this website and its enquiry links. A website enquiry is an invitation to discuss catering; it is not itself a confirmed booking or catering contract.

Last updated 30 October 2026Effective date: [POLICY EFFECTIVE DATE — owner to approve]

Website use and content

By using this website, you agree to use it lawfully and not to interfere with its operation or misuse its content. The site, its text, design, logo, and menu presentation are provided for information about Shivam Caterers.

Menu names, service descriptions, and photographs provide information about the kinds of catering offered. Confirm the dishes, presentation, ingredients, and service details for your event directly before booking. Do not reproduce the brand or site content for commercial use without permission. Third-party names, fonts, and materials remain subject to their respective rights.

Submitting the contact form only prepares a WhatsApp message. A date check, enquiry, discussion, or request for a quotation does not reserve a date or confirm catering. Availability must be checked directly with Shivam Caterers.

The business has not provided a confirmed booking procedure for publication. The procedure to use for a confirmed engagement is: [APPROVED BOOKING CONFIRMATION PROCESS — owner to define]

Any event-specific quotation should be reviewed with Shivam Caterers before proceeding. Prices, applicable taxes, travel or venue-related charges, service scope, payment arrangements, and invoice details are not published on this website and should be agreed directly for the event. No price or availability is guaranteed by a menu or service description on the site.

When discussing an event, provide accurate information about the date, location, expected guest count, menu, service needs, and any changes. Tell the team about allergies, dietary restrictions, or special food requests before agreeing to a menu, and ask the team to confirm what it can accommodate. The website does not promise an allergen-free environment or that every request can be met.

Changes to an event should be discussed directly as soon as possible. Any agreed changes to the date, venue, guest count, menu, or service scope should be recorded with the business. The site does not set change charges or guarantee that requested changes can be accommodated.

If you have a concern about a service, contact Shivam Caterers promptly by phone or WhatsApp so the details can be reviewed. The parties should first try to resolve concerns through direct discussion. Nothing in these terms removes rights or remedies available under applicable law.

Performance may be affected by circumstances outside a party's reasonable control. The parties should communicate promptly and discuss practical options; event-specific remedies must follow the agreed booking terms and applicable law.

For questions about these terms, use the contact options below.